Through your secure policyholder portal you can view all of your Bankers Fidelity policies anytime, anywhere. By logging in, you can update your information, such as address changes, email address updates, change your billing frequency, view payment history and more.
Will I be notified when I make a change to my policy online?
Yes, a confirmation email will be sent to you upon making a change to your personal information or policy through the portal.
How secure is my policy information online?
We use Secure Socket Layer (SSL), a secure server and security protocol, to safe guard the information you submit. In addition, once inactive for 20 minutes you will be automatically logged out of your session. It always helps to protect your information by having a unique User ID and a password that you change multiple times throughout the year.
What information is needed to register my Policyholder Portal?
Registration to access your secure policy portal requires your social security number, policy number, and email address. You will also be required to choose answers to several security questions should your User ID or password be forgotten. Your agent or Policyholder Services may also be able to help you with the registration process.
Who can I contact if I have a question about my Policyholder Portal?
You can contact Policyholder Services at 866.458.7500 Monday-Thursday from 8:00 am to 5:30 pm EST and Friday from 8:00 am to 5:00 pm EST. If you would like a policy review, contact our Customer Loyalty team at 866.458.1430.
Where can I find information regarding my claims?
All active, closed, and pending claims information related to your policies can be found by clicking "Claims" under the "My Policy" tab in the upper navigation bar from any page.
Why am I unable to see my child’s/spouse’s insurance information?
Due to privacy laws, all policyholders 18 years and older must register for their own account to view their insurance information regardless of whether or not they are the policy owner.
We welcome your feedback at all times. Simply leave us a review here https://goo.gl/nuMCkj or for more specific inquiries regarding your policy or portal, contact Policyholder Services at firstname.lastname@example.org or call 866.458.7500.
Neither Bankers Fidelity Life Insurance Company ® nor its Medicare Supplement policies are affiliated with or endorsed by the U.S. Government, the federal Medicare program, or the Centers for Medicare and Medicaid Services. This is a solicitation of Medicare Supplement insurance and an independent agent may call on you. The Medicare Supplement products issued by the Company are insurance policies. Policy form series B 21092 is issued by Bankers Fidelity Life Insurance Company ®, Atlanta, GA; policy form series B 21492 is issued by Bankers Fidelity Assurance Company ™, Atlanta, GA. Limitations and exclusions apply; actual policy provisions control. Rates subject to change on a class basis. Individually underwritten; application to determine eligibility required.
Bankers Fidelity Life Insurance Company does not sell insurance products in CA, CT, NY or VT. Medicare Supplement plan availability varies by state.